Support

We're here to help.

Whether you're stuck on a step, need to manage your subscription, or just have a question — a real human at LifeScribe will get back to you.

Common ways to get help

📚 Help Center

Most questions are answered in our Help Center. Browse FAQs by topic — getting started, capturing stories, family vault, account & billing — and find quick step-by-step answers.

📧 Email Support

Reach a real person at hello@trylifescribe.com. We typically respond within one business day.

💳 Subscription & Billing

Subscriptions are managed through Apple In-App Purchase or Google Play Billing.

  • iOS: Settings → Apple ID → Subscriptions → LifeScribe
  • Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions

For refund requests, contact Apple Support or Google Play Support directly — they handle all refunds.

🗑️ Delete Your Account

You can delete your account and all associated data in three ways:

A 7-day grace period applies before permanent deletion.

🔒 Privacy & Data Concerns

For privacy questions, data export requests, or to exercise your rights under CCPA/CPRA, GDPR, or the Florida Digital Bill of Rights, email hello@trylifescribe.com. See our Privacy Policy for full details.

🎙️ Voice Cloning Issues

If your voice clone isn't working as expected, try re-recording with a quiet environment, consistent volume, and clear pronunciation. Need more help? Email us with your account details.

📱 App Crashes or Bugs

Sorry about that. Please email hello@trylifescribe.com with:

  • Your device model (e.g., iPhone 15 Pro, Pixel 8)
  • Your operating system version (iOS 18.2, Android 14, etc.)
  • What you were doing when the crash occurred
  • A screenshot or screen recording if possible

Still need help?

Email us at hello@trylifescribe.com. We read every message — and we'll get back to you as soon as we can.